Refund policy

A Return information

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at support@lvaizhats.com.

B Return & exchange conditions

Items returned without authorization will not be accepted.Items must be returned within 30 days after you receive them.All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

When returning or exchanging items, customers must use a shipping method providing authorization.

*Non-returnable items:

On sale items or gift cards are non-refundable.

Damage/Lost caused by customers is non-refundable.

C General Return Process

Step 1: Please contact our customer service team (email:  support@lvaizhats.com) to start the return process with the following information:

Order number

Videos or photos of the faulty products

Step 2: Insert your receipt, along with the items, back into the original packaging.

*Return address: Rm.306, Bldg.C, Hongyi Industrial Park, No.4010 Banxuegang Ave., Longgang Dist. Shenzhen, Guangdong, CHINA

Step 3: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.

D Return Charge

If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you; If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.

No restocking fee to be charged to the consumers for the return of a product. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

E Order Cancellations

We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money. Orders can't be canceled once the parcel is shipped out.

F Refunds

Please allow approximately 1-2 business days for return processing. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you paid using PayPal, we’ll process a refund to your PayPal account originally used to place and pay for the order once we receive your return. Please allow approximately 1-3 business days to credit back to your original form of payment.

G Please Note:

The pictures of color difference products may be different from the actual color under the influence of light, color temperature and display parameters. Please take the real object as the standard. Thanks for your comprehension.

Service Tel: +86 18850339640/+86 18100609557

Email: support@lvaizhats.com

Adress: Rm.306, Bldg.C, Hongyi Industrial Park, No.4010 Banxuegang Ave., Longgang Dist. Shenzhen, Guangdong, CHINA